Cancellation Policy

We are very happy to provide service to our guests. In order to do so, we have our company Cancellation/Re-Scheduling or No-Show or Late Appointment policy.

 

1. Cancellation Policy/Re Scheduling :

For 1 Hour Treatment – Clients need to notice 24 hours earlier to cancel their appointment or change their appointment. If cancelling with less than 24 hours notice, there is a fee equal to half of the cost of the missed appointment. This time frame gives our therapists an opportunity to fill the spot with another client.

For 2 or more than 2 Hours Treatments – Clients need to notice 48 hours to cancel their appointment or change their appointment. If cancelling with less than 24 hours notice, there is a fee equal to half of the cost of the missed appointment. This time frame gives our therapists an opportunity to fill the spot with another client.

2. No- Show:

For 1 Hour Treatment – Full charge will be taken. This time frame gives our therapists an opportunity to fill the spot with another client.

For 2 or more than 2 Hours Treatments – Full charge will be taken. This time frame gives our therapists an opportunity to fill the spot with another client.

3. Late Arrivals:

Please be-aware that late arrivals will be charged the full amount for their scheduled appointment time. When you arrive, the remaining reserved time will be used for your treatment. Your therapist will do their best to make the most out of the remaining treatment time. Our therapists have an obligation to start the next appointment on time. We appreciate your cooperation with regards to the above.